Digitize a deposit and refund journey
Overview
Customers access the deposit and refund interface via a QR code when purchasing a gas bottle from any sale point. The interface is user-friendly for both tech-savvy and less digital customers. The product simplifies deposit and refunds for customers, helps Primagaz distributors manage customer dissatisfaction, and reduces administrative workload. Primagaz is modernizing and gaining a deeper understanding of its customers.
Context
Purchasing a new gas bottle requires creating a deposit contract : the consumer buys the gas but only 'rents' the container, as it remains the property of the gas supplier. Currently, consumers can only get their deposit refund by presenting their contract, which only exists in paper. Primagaz aims to digitize the entire deposit/refund process.
Design
Product was designed according to field insights and blueprints mapping. It focuses on affordability and access, making it easy to deploy across all Primagaz's network while reducing friction points for users, sellers and admin teams.
- blueprints
- prototype
- user test
- MVP and launching
- prior agency work
Overview
Customers access the deposit and refund interface via a QR code when purchasing a gas bottle from any sale point. The interface is user-friendly for both tech-savvy and less digital customers. The product simplifies deposit and refunds for customers, helps Primagaz distributors manage customer dissatisfaction, and reduces administrative workload. Primagaz is modernizing and gaining a deeper understanding of its customers.
Context
Purchasing a new gas bottle requires creating a deposit contract : the consumer buys the gas but only 'rents' the container, as it remains the property of the gas supplier. Currently, consumers can only get their deposit refund by presenting their contract, which only exists in paper. Primagaz aims to digitize the entire deposit/refund process.
Design
Product was designed according to field insights and blueprints mapping. It focuses on affordability and access, making it easy to deploy across all Primagaz's network while reducing friction points for users, sellers and admin teams.
- blueprints
- prototype
- user test
- MVP and launching
- prior agency work
